A helping hand
Let’s untangle it.
Stuck on a turn, found a hiccup, or have an idea to share? We’re here to help.
pocketrenaissancestudio@gmail.comWe aim to reply within that window. Purchase and paid-app support is prioritized, with a response within 3 business days. A response may include questions or next steps; a complete fix can take longer.
Business days are Monday to Friday, excluding Ontario public holidays. Statutory deadlines and any shorter platform requirement still apply.
Report an app issue
Please include your device model, operating-system version, app version and what happened. Tell us what you expected and whether you can make it happen again.
A screenshot can help. Please leave out passwords, payment-card details, children’s names, faces and other information we don’t need.
Make it comfortable
Open Options to adjust voice and motion settings. Center the view on the cube or include your companion and the whole scene.
Use the lesson controls to watch a step again. In free play, Undo lets you go back a move.
Purchase or refund help
Twistmallow is currently in preview and does not yet offer purchases. If you contact us about a future store purchase, tell us which store you used and the issue. We will ask for a relevant order reference only if needed.
Read purchase and refund guidance →Privacy or security
Use “Privacy request” or “Security concern” in your email subject. Describe the concern without sending passwords, access tokens or unnecessary personal information.
A parent or guardian should contact us on a child’s behalf. Please don’t ask a child to email us personal details.
Read our privacy policy →Who you’re contacting
Vladimir Druts, operating as Pocket Renaissance
Toronto, Ontario, Canada.